by stevenpdennis | Jan 14, 2020 | A Really Bad Time to Be Boring, Being Remarkable, Remarkable Retail
It finally seems that most people have caught up to the fact that reports of retail’s death are greatly exaggerated. There is no retail apocalypse. Software is not eating retail. Brick-and-mortar stores are not going away. Traditional retailers are not all doomed. And...
by stevenpdennis | Jan 14, 2020 | Being Remarkable, Customer Experience, Harmonized
Earlier this week, after my youngest daughter’s college graduation, I had to fly back from Portland. Upon arriving at PDX, as an Executive Platinum member, I was able to check-in quickly and I practically glided through security. When I got to the gate I learned that...
by stevenpdennis | Jan 14, 2020 | A Really Bad Time to Be Boring, Being Remarkable, Reinventing Retail
I first pointed to what I called “retail’s great bifurcation”literally two years ago today. Though it wasn’t the first time that I had observed what I saw as the impending collapse of the middle. I began writing and speaking about that during 2011. As we emerged from...
by stevenpdennis | Jan 14, 2020 | Being Remarkable, Collapse of the Middle, Forbes
Kohl’s and JC Penney both reported sales and earnings this past week. And while there is always plenty of discussion about how they did relative to Wall Street’s expectations, that’s all rather beside the point. Whether Kohl’s deepening partnership with Amazon...
by stevenpdennis | Jan 13, 2020 | Being Remarkable, Customer Growth Strategy, Omni-channel, Retail, Share of Attention
There has been a strong and growing narrative that the single smartest thing a struggling retailer can do is to close stores and, in some cases, a lot of them. I first touched on this nearly three years ago in my post “Shrinking to prosperity: The store closing...
by stevenpdennis | Jan 13, 2020 | Being Remarkable, Bricks and Mobile, Customer-centric, Multi-Channel, Omni-channel, Personalization, Winning on Experience
“Reports of my death have been greatly exaggerated.” – Mark Twain* Media reports highlight the dramatic shift of spending from traditional stores to e-commerce. Industry analysts and pundits predict the demise of brands with substantial investments in retail real...
