Please join me next Wednesday February 14th at 1pm US Eastern for a free 30 minute webinar on the future of omni-channel retailing. I'll be joined by Rob Poratti from IBM Watson Commerce. You can pre-register here. In other news, I'll be heading to Melbourne, Australia at the end of the month for InsideRetailLive. I've… Continue reading Upcoming webinar: “Omni-channel is dead. Long live omni-channel.”
There is some dispute over whether more stores opened during 2017 than were closed. IHL says yes. Fung Retail Tech says no. Mostly I say "who cares"? Either way, it's clear that the retail landscape is changing rapidly, causing some retailers to prune their store counts, shutter locations en masse or liquidate entirely. What's unfortunate--and not the least… Continue reading Retail 2018: Now Comes The Real Reckoning
I'll be traveling quite a bit over the next few months attending major industry conferences and (often) delivering my latest keynote "A Really Bad Time To Be Boring: Reinventing Retail In The Age Of Amazon." January 14-16 New York NRF's Big Show February 6 Boston MITX e-Commerce Summit February 13 Dallas FEI Dallas February 28 Melbourne, Australia Inside Retail Live March 18-21 Las… Continue reading Where in the world is Steve?
As is my tradition, here's my annual recap of my 2017 posts that got the most traffic. Once again my April Fool's Day one easily grabs the top position . Every single retail store in the US to close permanently by month's end Stop blaming Amazon for department store woes Retail's single biggest disruptor. Spoiler… Continue reading 2017’s most popular blog posts
Earlier this year I had the honor of joining Forbes as a retail contributor. As is my tradition, I'll publish my top ten list from my blog right after the New Year. For now, here are my most popular articles on Forbes during 2017. One thing is for sure: folks were interested in hearing me… Continue reading My top ten Forbes posts of the year
I first pointed to what I called "retail's great bifurcation"literally two years ago today. Though it wasn't the first time that I had observed what I saw as the impending collapse of the middle. I began writing and speaking about that during 2011. As we emerged from the financial crisis it seemed clear to me that retail brands… Continue reading Retail reality: It’s death in the middle
Recently Sears Holdings made several interesting announcements. First, it declared it was closing 63 more stores, in a continued false notion that it can shrink itself to prosperity. This is in addition to the 358 Sears and Kmarts already shuttered in 2017. Then it issued a press release detailing steps it's taking to improve its financial structure, wherein it included… Continue reading Sears: Dead brand walking
It's been a long, slow slide for department stores. Starting some two decades ago, the major chains began leaking share to the big-box, off-the-mall players. Just as that started to stabilize somewhat, Amazon and other e-commerce pure-plays began chipping away at the sector's once dominant position in apparel, accessories and home products. Most recently, in addition… Continue reading Department stores aren’t going away, but 3 big things still need to happen
I cannot begin to tell you how many times executives at various retailers have said to me that "it's all about the product." Earlier in my career, when someone would spout this alleged truism, my somewhat smug thought would be that I could easily come up with many examples where that was demonstrably false. In… Continue reading Flailing retailers need to learn to ‘sell the hole’
At the recent inaugural ShopTalk Europe event in Copenhagen, Hudson's Bay Company CEO Gerald Storch posited that retailers risk hastening their demise by taking an axe to their store counts. Clearly there are many factors that contribute to a brand's march to the retail graveyard, yet there is mounting evidence that Storch's observation is on the money. As I've… Continue reading Are mass store closings the start of an inevitable downward spiral?