My 2019 retail predictions: How’d I do?

Starbucks Roastery Tokyo A year ago I went “out on a limb” with my annual predictions for the year ahead. As we move into 2020-and in the spirit of accountability-let’s see whether I hit the mark or not. Apocalypse? No. Here I channeled my inner Mark Twain opining that reports of physical retail’s death are greatly exaggerated. As … Continue reading My 2019 retail predictions: How’d I do?

Shift happens: 7 factors that defined a decade of retail disruption

As far as I can tell, retail has always been pretty darn dynamic. Certainly the past 50 or 60 years brought some big changes: the rise of the suburban regional shopping center, the emergence of discount mass merchants and category killers, the advent of home shopping and warehouse clubs and so on. Yet few would … Continue reading Shift happens: 7 factors that defined a decade of retail disruption

My top ten Forbes posts of 2019

I will soon be celebrating my third anniversary as a (now Senior) Contributor for Forbes. For those of you that regularly follow my writing and spread the word, I am so very grateful. As the year--and the decade--comes to a close, I'm highlighting, the the ten posts that captured the most attention during the course … Continue reading My top ten Forbes posts of 2019

Clean up on aisle 3: Walmart’s digital dreams take a markdown

One of my favorite quotations—which often appears in my keynotes and is in my forthcoming book—comes from marketing and leadership guru (and long-term friend) Seth Godin: “If failure is not an option then neither is success.” With recent revelations that Walmart is losing more than $1 billion annually in its e-commerce operations and this past week’s announcement that Bonobo’s … Continue reading Clean up on aisle 3: Walmart’s digital dreams take a markdown

To defy the retail apocalypse, Target and Best Buy embrace the blur

Back in 2011 famed venture capitalist Mark Andreessen famously said that “software is eating the world.” He quickly followed that up by extending it to the retail industry in particular. This line of largely misguided thinking contributed mightily to the idea that physical retail was destined to go away and led to some aggressive predictions about … Continue reading To defy the retail apocalypse, Target and Best Buy embrace the blur