Neiman Marcus kicks the can down the road. So now what?

Last week brought two big pieces of Neiman Marcus news. The day started with the announcement that the company had successfully extended the maturities on some $4.6 billion in debt. Then, a few hours later, Neiman's reported quarterly results, which were concerning. After six consecutive quarters of growth, comparable sales were down 1.5%, and the luxury retailer posted a … Continue reading Neiman Marcus kicks the can down the road. So now what?

Omnichannel is dead. The future is harmonized retail.

I'm calling it. "Omnichannel" is dead. And in my mind it's long overdue. Nearly 16 years since its apparent coining, I think most of us can agree that if "omni-channel" ever had any real usefulness as a concept (debatable), it is now well past its expiration date. And while I've been bashing the term for quite some … Continue reading Omnichannel is dead. The future is harmonized retail.

Sears’ latest move: Four weddings and a(n) eventual funeral

You've got to hand it to Eddie Lampert; the guy is tenacious. Of course he is also seriously misguided. At least when it comes to Sears. To briefly recap. Act One In 2004 Lampert decides to merge a struggling and decidedly mediocre retailer (that'd be Sears) with a lousy one (that'd be Kmart). Turns out … Continue reading Sears’ latest move: Four weddings and a(n) eventual funeral

Kohl’s, JC Penney and the relentless collapse of retail’s boring middle

Kohl's and JC Penney both reported sales and earnings this past week. And while there is always plenty of discussion about how they did relative to Wall Street's expectations, that's all rather beside the point. Whether Kohl's deepening partnership with Amazo will drive incremental traffic or whether Penney's newish CEO will get her arms around the … Continue reading Kohl’s, JC Penney and the relentless collapse of retail’s boring middle

Discordant notes

Earlier this week, after my youngest daughter's college graduation, I had to fly back from Portland. Upon arriving at PDX, as an Executive Platinum member, I was able to check-in quickly and I practically glided through security. When I got to the gate I learned that I had scored a first class upgrade (#winning). Once … Continue reading Discordant notes