REMARKABLE RETAIL
How to Win & Keep Customers in the Age of Digital Disruption
In his new book, Steve Dennis, industry veteran and strategy and innovation thought leader, unpacks the forces driving the seismic shifts in retail today and provides a provocative, highly pragmatic guide to designing winning strategies to become intensely customer relevant and truly remarkable.
Steve Dennis For Forbes.com
In the Press
Business InsiderWin or lose, Sears’ chairman may still come out on top
CNNRetail’s Amazon antidote
FortuneSears’ Seven Decades of Self-Destruction
Steve’s Blog
This One Goes to 11
“Great brands don’t chase customers; customers chase great brands.” Gary Friedman, CEO Restoration Hardware If we learned anything during the past couple of decades of digital disruption it should have been this: Even very good is no longer good...
Macy’s Must Learn That Bailing Doesn’t Fix The Hole
Earlier this month, as part of a previously disclosed three-year store closure plan, Macy’s announced it would shutter an additional 45 locations this year. Like most of its moderate department store brethren, Macy’s has gone from being a highly productive,...
Learning to Surf
There are a few different ways people approach the ocean. Some dive right in. Others inch in slowly, testing the temperature of the water until they feel comfortable to wade in all the way. A few like to stand there and get pummeled by the water’s force. And of course...
