Remarkable Retail
How to win and keep customers in the age of digital disruption
In his new book, Steve Dennis, industry veteran and strategy and innovation thought leader, unpacks the forces driving the seismic shifts in retail today and provides a provocative, highly pragmatic guide to designing winning strategies to become intensely customer relevant and truly remarkable.
Steve Dennis For Forbes.com
In the Press
Business InsiderWin or lose, Sears’ chairman may still come out on top
CNNRetail’s Amazon antidote
FortuneSears’ Seven Decades of Self-Destruction
Steve’s Blog
Wayfair, StitchFix And Pure-Play E-commerce’s Scaling Problem
Late last month, Wayfair, the leading online-only furniture brand, reported dramatic sales growth and yet year-over-year profits fell significantly. Unsurprisingly the stock took a steep hit. In its most recent earnings announcement, Stitch Fix, the online styling...
Physical stores: Assets or liabilities?
Of course the obvious answer is “well, that depends.” As the intersection of economic feasibility and consumers’ willingness to adopt new technology hit a tipping point, for retailers that had invested big bucks in the brick-and-mortar distribution of music, books and...
The Ticking Time Bomb Of E-commerce Returns
Returns have long been the nemesis of many retail brands. When a product is returned or exchanged, not only does the retailer experience incremental supply chain costs, but often the item cannot be resold at the original price owing to damage, wear and tear, or...
