REMARKABLE RETAIL
How to Win & Keep Customers in the Age of Digital Disruption
In his new book, Steve Dennis, industry veteran and strategy and innovation thought leader, unpacks the forces driving the seismic shifts in retail today and provides a provocative, highly pragmatic guide to designing winning strategies to become intensely customer relevant and truly remarkable.
Steve Dennis For Forbes.com
In the Press
Business InsiderWin or lose, Sears’ chairman may still come out on top
CNNRetail’s Amazon antidote
FortuneSears’ Seven Decades of Self-Destruction
Steve’s Blog
Tractor Supply Proves Physical Retail Is Very Different, But Far From Dead
Despite the relentlessly bleak news of sales declines, store closings and retail bankruptcies, Tractor Supply Company not only reported strong quarterly sales but announced plans to open 75 to 80 new brick-and-mortar locations. While clearly benefitting from some...
The Customer Is The Channel
Despite the accelerating growth of digitally-enabled shopping, the concentration of power in the hands of consumers and the blurring of the lines between retail channels , it’s still common for retailers to report their sales for e-commerce and physical retail as two...
We’re Never Ready
Oh sure, maybe we’re ready for the easy stuff. Ready to leave for work, make dinner, hop in a Lyft, do the laundry, pay the credit card bill. But the work that matters, that enlivens the spirit, that changes us, our tribes, and the world around us? That’s a whole...
