How to Win & Keep Customers in the Age of Disruption
In this expanded and completely revised 2nd edition of his bestselling book, retail industry veteran and thought leader Steve Dennis dissects the seismic shifts brought about by digital disruption and a global pandemic, while providing a provocative, pragmatic guide to reignite growth.
Steve Dennis For Forbes.com
In the Press
My Bold Retail Predictions for 2023
As I share my annual retail predictions I’m reminded of a joke a colleague of mine recently shared with me: Q. What’s the difference between God and a retail futurist? A. God doesn’t think he’s a retail futurist. So damn the humility and full speed ahead as I bring...
Too Much Of A Goods Thing: Retailers Are Drowning In Inventory
Target is the latest retailer to reveal that it bought too much stuff and will need to take aggressive action to get its inventory levels back in line. These moves will include cancelling orders and hitting a lot of products with the old markdown gun. CEO Brian...
Store Expansion May Not Be A Slam Dunk For Struggling Digitally Native Brands
Warby Parker’s disappointing earnings report is just more evidence of what I call the profitless prosperity of disruptor brands. They join a growing list of retail innovators that are posting strongly growing revenues while their profits continue to worsen. Given that...