Insights For
Influence and Impact

Steve’s book, Forbes articles, and blogs provide valuable insight and direction for organizations who want to understand and respond to retail disruption by creating customer-centric, memorable and profitable growth strategies.

Remarkable Retail

How to win and keep customers in the age of digital disruption

In his new book, Steve Dennis, industry veteran and strategy and innovation thought leader, unpacks the forces driving the seismic shifts in retail today and provides a provocative, highly pragmatic guide to designing winning strategies to become intensely customer relevant and truly remarkable.

In the Press

Business InsiderWin or lose, Sears’ chairman may still come out on top

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CNNRetail’s Amazon antidote

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FortuneSears’ Seven Decades of Self-Destruction

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DigidayBest Buy’s blueprint

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The Wall Street Journal
Neiman Marcus Pushes Refinancing

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Barron’sLuxury Fashion Brands Make Push for Sustainability

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Steve’s Blog

Wayfair, StitchFix And Pure-Play E-commerce’s Scaling Problem

Wayfair, StitchFix And Pure-Play E-commerce’s Scaling Problem

Late last month, Wayfair, the leading online-only furniture brand, reported dramatic sales growth and yet year-over-year profits fell significantly. Unsurprisingly the stock took a steep hit. In its most recent earnings announcement, Stitch Fix, the online styling...

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Physical stores: Assets or liabilities?

Physical stores: Assets or liabilities?

Of course the obvious answer is “well, that depends.” As the intersection of economic feasibility and consumers’ willingness to adopt new technology hit a tipping point, for retailers that had invested big bucks in the brick-and-mortar distribution of music, books and...

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The Ticking Time Bomb Of E-commerce Returns

The Ticking Time Bomb Of E-commerce Returns

Returns have long been the nemesis of many retail brands. When a product is returned or exchanged, not only does the retailer experience incremental supply chain costs, but often the item cannot be resold at the original price owing to damage, wear and tear, or...

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