Remarkable Retail
How to win and keep customers in the age of digital disruption
In his new book, Steve Dennis, industry veteran and strategy and innovation thought leader, unpacks the forces driving the seismic shifts in retail today and provides a provocative, highly pragmatic guide to designing winning strategies to become intensely customer relevant and truly remarkable.
Steve Dennis For Forbes.com
In the Press
Business InsiderWin or lose, Sears’ chairman may still come out on top
CNNRetail’s Amazon antidote
FortuneSears’ Seven Decades of Self-Destruction
Steve’s Blog
The Five Emerging Forces Of Retail’s New Normal
It’s anyone’s guess how quickly retail will mount any semblance of a meaningful rebound from the COVID-19 crisis. Yet, regardless of the pace and distribution of potential outcomes from such a recovery, five major forces are revealing themselves. I suspect few sectors...
The Key To JCPenney’s Survival Isn’t Closing Stores. It’s Becoming Relevant.
The Relevancy Imperative is not a Jason Bourne novel turned into a cinematic action thriller—though with this report that Jeff Bezos might ride in on his white horse to save the day, perhaps truth will turn out to be stranger than fiction. Instead, while Wall Street...
Is A Neiman Marcus, Saks Merger Inevitable?
For years rumors have abounded that various forces were trying to lead North America’s two leading luxury department stores to the alter. And I can neither confirm nor deny that I may have been involved in analyzing such a marriage on more than one occasion. Now, such...
