How to Win & Keep Customers in the Age of Digital Disruption

In his new book, Steve Dennis, industry veteran and strategy and innovation thought leader, unpacks the forces driving the seismic shifts in retail today and provides a provocative, highly pragmatic guide to designing winning strategies to become intensely customer relevant and truly remarkable.

Physical retail isn’t dead. Boring retail is.

Published by

Advanced Praise

“Required reading for anyone who runs a store, shops, or who lives in a town that depends on stores for community, excitement, or taxes. The book is clear, clean, well-written, actionable, true, appropriately witty, fun to read, and well done. Steve Dennis knows exactly what’s happening in retail today and tomorrow, and he’s eager to share his wisdom.”

author of This is Marketing

“Remarkable Retail provides great perspective on what is driving today’s retail winners and losers. But more importantly, Dennis lays out a roadmap for companies to use to navigate today’s rapidly changing environment.”

former chair and CEO, Saks Inc.

“Remarkable Retail conveys a deep understanding of the challenges facing the US retail middle ground while so many rivals—and not just Amazon—have thrived. A definite must-read for the retail enthusiast.”

CEO and founder, Coresight Research

“Skip that online course at Wharton and just buy this book. A smart, articulate, battle-scarred retail veteran pours a graduate course on the past, present, and future of consumption into one very readable summary.”

CEO, Envirosell Inc., and author of Why We Buy

“Dennis cuts through all the excuses many retailers offer up for their mediocre performances and lucidly offers a framework for developing a game plan for success in the e-commerce era.”

senior writer, Fortune Magazine

“In Remarkable Retail, industry thought leader Steve Dennis dovetails his practical experience with original, visionary, and honest frameworks for strategically and tactically breaking through the real world challenges retailers face in the modern era. Thoroughly peppered with industry examples and supporting data, the book is a must-read playbook and catalyst designed specifically for retail leaders to gut check their company’s vision, create organizational alignment, and properly define the role of technology in ways that will help them meet—and even exceed—the ever rising expectations of today’s digitally savvy consumers.”

vice president and principal analyst, Forrester Research

“Remarkable Retail is the definitive guide for thriving in a shifting retail environment. If you read one book to prepare you for the future of retail—read this one!”

bestselling author of The Customer of the Future

“Remarkable Retail is a great read that provides a crisp and useful overview of the recent history and current state of the retail industry. More importantly, Dennis offers valuable suggestions for how brand and retail executives, as well as investors, should be thinking about the interplay between stores and e-commerce, and the ingredients that make a brand or store memorable.”

former President and chief merchandising officer,
Neiman Marcus Group

“Wise, witty, and pragmatic, Steve Dennis has written an indispensable guide for succeeding in the fast-changing world of modern retail. The book is simultaneously timely and timeless.”

CEO, Female Factor, and author of Why She Buys
and Winning Her Business

Meet Steve

Steve Dennis has over 30+ years of experience as a strategic advisor, board member, general manager and C-level executive at two Fortune 500 retailers. He has worked with dozens of retail, luxury, technology and social impacts brands to inspire, catalyze and design more remarkable and profitable growth strategies.

Steve’s signature “tell is like it is” style and ‘8 Essentials of Remarkable Retail’ framework makes him one of the industry’s most in-demand thought leaders. He has delivered keynotes, led management workshops and consulted across six continents, sharing what it takes to win and keep customers in the age of Amazon, Alibaba, and digital disruption.

He is also a senior contributor to Forbes magazine and his insights are regularly featured in the media including Bloomberg/BusinessWeek, CNBC, CNN, Fortune, Harvard Business Review, USA Today and The Wall Street Journal, amongst many others.

AvailAble for purchase at:

%d bloggers like this: