“30% of all US retail CEOs fear that their company could be out of business within 36 months.”
Consulting Services
Leveraging extensive experience across a wide spectrum of categories, customer segments, distribution formats and organization size, Steve blends creativity and analytic rigor with strategic leadership and change management expertise to help retail leaders and their teams create powerful new growth platforms and accelerate their implementation.

Strategic Growth Acceleration
Analysis of current customer and competitive positioning, assessment of growth options and development of implementation plans.

Digital & Omnichannel Transformation
Review impacts of digital disruption and consumer behavioral shifts to create a roadmap to a more harmonized and agile customer experience.

Customer Experience Reinvention
Applying a human-centered design lens, identify key opportunities to win in the moments that matter in a customer journey.

Strategy & Innovation Retreats / Workshops
Customized strategy retreats and workshops designed to identify key strategic issues, prioritize focused opportunities to pursue and lay out pragmatic steps to get into action.

C-Suite Retained Advisory Services
Leveraging 30+ years of C-Suite and Board experience across retail, consumer, luxury and social impact brands, Steve offers customized advisory and coaching services for senior leaders and their teams.

Investor Services
Comprehensive industry, competitive, customer and operational capability analysis support across a spectrum of consumer, retail and luxury industry segments and formats.
Experience How Steve Helps Organizations Create Customer-centric, Memorable and Profitable Growth Strategies.

REMARKABLE RETAIL
How to Win & Keep Customers in the Age of Disruption
In this expanded and completely revised 2nd edition of his bestselling book, retail industry veteran and thought leader Steve Dennis dissects the seismic shifts brought about by digital disruption and a global pandemic, while providing a provocative, pragmatic guide to reignite growth.