“30% of all US retail CEOs fear that their company could be out of business within 36 months.”
Shift happens. It’s just happening faster and faster all the time and good enough no longer is.
Consumers are more distracted than ever – deluged with information and overwhelmed by choice. How do you amplify your brand’s signal amidst all the noise?
Struggling retailers often resort to cost-cutting and store closings only to start a downward spiral. What are alternative paths to reignite profitable growth?
Customers no longer go online, they live online. Do you know what it takes to deliver a harmonized customer experience to win the moments that matter?
Marketing to the peak of the bell curve no longer works. Are you developing and leveraging deep customer insight to deliver intensely relevant marketing, products and services? 
If failure is not an option, then neither is success. How should you take more intelligent risk, catalyze innovation and build a culture of experimentation?
Responding to fast-paced retail disruption requires you to prioritize a shift in vision and strategy. Steve guides you through a practical framework to create and execute a more remarkable and profitable customer experience.
Global retail trends: Third fear going out of business within 36 months, Net Imperatives, May 24, 2019.
Consulting Services
Leveraging extensive experience across a wide spectrum of categories, customer segments, distribution formats and organization size, Steve blends creativity and analytic rigor with strategic leadership and change management expertise to help retail leaders and their teams create powerful new growth platforms and accelerate their implementation.
Strategic Growth Acceleration
Analysis of current customer and competitive positioning, assessment of growth options and development of implementation plans.
Digital & Omnichannel Transformation
Review impacts of digital disruption and consumer behavioral shifts to create a roadmap to a more harmonized and agile customer experience.
Customer Experience Reinvention
Applying a human-centered design lens, identify key opportunities to win in the moments that matter in a customer journey.
Strategy & Innovation Retreats / Workshops
Customized strategy retreats and workshops designed to identify key strategic issues, prioritize focused opportunities to pursue and lay out pragmatic steps to get into action.
C-Suite Retained Advisory Services
Leveraging 30+ years of C-Suite and Board experience across retail, consumer, luxury and social impact brands, Steve offers customized advisory and coaching services for senior leaders and their teams.
Investor Services
Comprehensive industry, competitive, customer and operational capability analysis support across a spectrum of consumer, retail and luxury industry segments and formats.
Experience How Steve Helps Organizations Create Customer-centric, Memorable and Profitable Growth Strategies.
"Dennis lays out a roadmap for companies to use to navigate today’s rapidly changing environment."
Steve Sadove
Former chair and CEO
Saks Inc
"Steve offers valuable suggestions for how brand and retail executives, as well as investors, should be thinking about the interplay between stores and e-commerce, and the ingredients that make a brand or store memorable."
Jim Gold
Former President and Chief Merchandising Officer
Neiman Marcus
"Steve Dennis dovetails his practical experience with original, visionary, and honest frameworks for strategically and tactically breaking through the real world challenges retailers face in the modern era."
Brendan Witcher
Vice President and Principal Analyst
Forrester Research
"Dennis cuts through all the excuses many retailers offer up for their mediocre performances and lucidly offers a framework for developing a game plan for success in the e-commerce era."
Phil Wahba
Senior Writer
Fortune Magazine
"Dennis compellingly argues that retail playbooks of the past are no longer effective, and proceeds to offer a comprehensive playbook for the future of retail."
Jason “Retailgeek” Goldberg
Chief Commerce Strategy Officer
Publicis Group
"He brings a rare combination of on-the-job knowledge with a unique historical perspective on the trends that are here to stay versus what is just a fad or a flash in the pan. His 8 Essentials framework cuts through the hype and focuses in on what retail will always be about."
Chris Walton
CEO
Omni Talk
"In a retail industry undergoing seismic shifts, Dennis provides the stable ground of understanding. "
Neil Saunders
Retail Analyst
GlobalData
REMARKABLE RETAIL
How to Win & Keep Customers in the Age of Disruption
In this expanded and completely revised 2nd edition of his bestselling book, retail industry veteran and thought leader Steve Dennis dissects the seismic shifts brought about by digital disruption and a global pandemic, while providing a provocative, pragmatic guide to reignite growth.
