Physical retail: Definitely different, far from dead

From recent headlines you might assume that sales in brick & mortar stores must be falling off a cliff. You'd be wrong. Yes, e-commerce is growing at a much faster rate, but revenues in physical stores remain positive (1%-2% growth depending on the source). There is also a sense that online shopping is becoming the … Continue reading Physical retail: Definitely different, far from dead

‘Same-store sales’ is retail’s increasingly irrelevant metric

The retail industry has used “same-store sales" (or "comparable store sales”) as a key indicator of a retailer's health for decades. From where I sit, its usefulness is rapidly fading, if not bordering on irrelevance. While it remains to be seen whether retail traffic declines will last forever, most traditional retailers will struggle to grow physical store sales … Continue reading ‘Same-store sales’ is retail’s increasingly irrelevant metric

Stop blaming Amazon for department store woes

Given Amazon's staggering growth and willingness to lose money to grab market share it's easy to blame them for everything that is ailing "traditional" retail overall--and the  department store sector in particular. In fact, with announcements last week from Macy's to Kohl's and Sears to JC Penney that could only charitably be called "disappointing" many … Continue reading Stop blaming Amazon for department store woes

My top blog posts of 2016

As has become an annual tradition--and despite my nearly six month hiatus--I present my most popular blog posts from this year.  I am the captain now  A few inconvenient truths about e-commerce  Sears: The one thing that could have saved them  Quitting is underrated  Umm, so why aren't your sales better?  Pure play e-commerce's fantastic … Continue reading My top blog posts of 2016

Retail’s big reset

It's been happening for a few years now, but the pace is accelerating. Retailers waking up to the reality of a slow or no growth world. Retailers beginning to understand that if you don't garner share of attention, you have little or no shot at share of wallet. Retailers starting to comprehend that it's not about … Continue reading Retail’s big reset