by stevenpdennis | Jan 14, 2020 | Bricks and Mobile, Customer-centric, Mobile, Multi-Channel, Omni-channel, Retail, Social Media
For quite some time, various executives and so-called gurus have been going on and on about “multi-channel” this and “multi-channel” that. In fact, it’s hard to get through a discussion–or speech or consulting report or white paper or blog posting–on multi-channel...
by stevenpdennis | Jan 13, 2020 | Being Remarkable, Bricks and Mobile, Customer-centric, Multi-Channel, Omni-channel, Personalization, Winning on Experience
“Reports of my death have been greatly exaggerated.” – Mark Twain* Media reports highlight the dramatic shift of spending from traditional stores to e-commerce. Industry analysts and pundits predict the demise of brands with substantial investments in retail real...
by stevenpdennis | Jan 13, 2020 | Being Remarkable, Brand Marketing, Customer-centric, Omni-channel, Retail
This blog was originally posted in August 2014. The shift in retail to a more omni-channel world is dramatic and profound. And since the term “omni-channel” gets thrown around a lot–often vaguely or carelessly–let me be clear about what I mean: more and more customers...
by stevenpdennis | Jan 13, 2020 | Being Remarkable, Customer-centric, Digital, Frictionless Commerce, Omni-channel, Winning on Experience
Note: This post originally appeared in January 2017. Given Amazon’s staggering growth and willingness to lose money to grab market share it’s easy to blame them for everything that is ailing “traditional” retail overall–and the department store sector in particular....
by stevenpdennis | Jan 9, 2020 | Being Remarkable, Customer Growth Strategy, Customer-centric, Frictionless Commerce, Omni-channel, Personalization
This post originally appeared on my previous blog site in December 2015. It’s not that malls are dying. In fact, many malls are not only surviving, quite a few are thriving. Despite all the doomsayers, physical retail is not facing extinction. Not only are many...
