Has Amazon hit a wall?

At first glance, it might seem like a preposterous question: Has Amazon hit a wall? Even after what most considered a disappointing quarterly earnings report, Amazon's growth and competitive position are the envy of just about every retailer on the planet. But three worrisome trends were revealed in their earnings release. First, Amazon Web Services (historically … Continue reading Has Amazon hit a wall?

The End Of E-Commerce? These Days, It’s All Just Commerce

Given the continued rapid growth of online shopping, it might seem crazy to suggest that the era of e-commerce is coming to an end. Yet while we are used to talking about e-commerce as a separate thing — and isolating statistics for digital transactions versus brick-and-mortar same-store sales — it's increasingly clear that these are becoming distinctions … Continue reading The End Of E-Commerce? These Days, It’s All Just Commerce

For many retailers it’s later than they think

There is a lot we know about what innovative companies do--and way too much to go into here. But it's readily apparent that most traditional retailers have ignored a great deal of it and are paying the price right now. While no one has the gift of prophecy--and most would likely agree that few could have imagined … Continue reading For many retailers it’s later than they think

Physical retail: Definitely different, far from dead

From recent headlines you might assume that sales in brick & mortar stores must be falling off a cliff. You'd be wrong. Yes, e-commerce is growing at a much faster rate, but revenues in physical stores remain positive (1%-2% growth depending on the source). There is also a sense that online shopping is becoming the … Continue reading Physical retail: Definitely different, far from dead

Sears must think we’re stupid or gullible. Here’s why.

Having spent my first 12 years in retail as an executive at Sears, I've followed the company's trials and tribulations with more than a passing interest. And considering my last role at the once-storied brand was leading corporate strategy--where my team was mostly focused on trying to fix the mall-based department store format and making … Continue reading Sears must think we’re stupid or gullible. Here’s why.