Given the continued rapid growth of online shopping, it might seem crazy to suggest that the era of e-commerce is coming to an end. Yet while we are used to talking about e-commerce as a separate thing — and isolating statistics for digital transactions versus brick-and-mortar same-store sales — it's increasingly clear that these are becoming distinctions … Continue reading The End Of E-Commerce? These Days, It’s All Just Commerce
There is a lot we know about what innovative companies do--and way too much to go into here. But it's readily apparent that most traditional retailers have ignored a great deal of it and are paying the price right now. While no one has the gift of prophecy--and most would likely agree that few could have imagined … Continue reading For many retailers it’s later than they think
From recent headlines you might assume that sales in brick & mortar stores must be falling off a cliff. You'd be wrong. Yes, e-commerce is growing at a much faster rate, but revenues in physical stores remain positive (1%-2% growth depending on the source). There is also a sense that online shopping is becoming the … Continue reading Physical retail: Definitely different, far from dead
Having spent my first 12 years in retail as an executive at Sears, I've followed the company's trials and tribulations with more than a passing interest. And considering my last role at the once-storied brand was leading corporate strategy--where my team was mostly focused on trying to fix the mall-based department store format and making … Continue reading Sears must think we’re stupid or gullible. Here’s why.
For those promulgating the "retail apocalypse" narrative, a key component of their Chicken Little logic is that malls are dying. Moreover, much of the blame is cast squarely upon the growth of e-commerce. While hyperbole IS the greatest thing ever, there is a lot more to the story. So let's try to put this all in a more … Continue reading It’s the end of the mall as we know it . . . and I feel fine