With the RealReal’s blockbuster IPO is ‘recommerce’ retail’s next big thing?

It's hard not to be impressed with The RealReal's stock market debut. The luxury reseller raised $300MM in its initial public offering and saw its shares soar nearly 45% before settling in at at a market capitalization of $2.4 billion. Not too shabby. Until very recently the resale market was dominated by decidedly low brow thrift shops along with … Continue reading With the RealReal’s blockbuster IPO is ‘recommerce’ retail’s next big thing?

Retail delivery wars: Smart strategy or an inevitable race to the bottom?

It wasn't so long ago that Amazon's "Prime" two-day delivery benefit was a real game changer. Once a consumer paid the annual fee, the incremental cost of getting what (at the time) seemed like pretty fast delivery became zero. This is a "wow" for the customer, but it also creates adverse selection that's not necessarily … Continue reading Retail delivery wars: Smart strategy or an inevitable race to the bottom?

Omnichannel is dead. The future is harmonized retail.

I'm calling it. "Omnichannel" is dead. And in my mind it's long overdue. Nearly 16 years since its apparent coining, I think most of us can agree that if "omni-channel" ever had any real usefulness as a concept (debatable), it is now well past its expiration date. And while I've been bashing the term for quite some … Continue reading Omnichannel is dead. The future is harmonized retail.

Sears’ latest move: Four weddings and a(n) eventual funeral

You've got to hand it to Eddie Lampert; the guy is tenacious. Of course he is also seriously misguided. At least when it comes to Sears. To briefly recap. Act One In 2004 Lampert decides to merge a struggling and decidedly mediocre retailer (that'd be Sears) with a lousy one (that'd be Kmart). Turns out … Continue reading Sears’ latest move: Four weddings and a(n) eventual funeral

Bed, Bath & Beyond Boring

What is it like to work at a brand that, since the turn of this century, doesn't seem to have learned much of anything about what it takes to stay remarkable and relevant in today's retail environment? Well, some folks like to watch, I guess. Of course, I don't have to wonder all that much since I worked … Continue reading Bed, Bath & Beyond Boring