by stevenpdennis | Dec 30, 2024 | Predictions, Remarkable Retail, Retail
For the last several years, I’ve made a list of annual predictions for the retail industry, which I share here, on Forbes, and on my podcast. And then, in what can sometimes amount to an act of self-flagellation, I take account of how I did. So without further...
by stevenpdennis | Jul 13, 2020 | Innovation, Retail
During the COVID-19 crisis we are experiencing tremendous innovation and experimentation on the part of just about every retailer. From curbside pick-up (and other forms of “contact-less” delivery), to appointment shopping, to the overall hyper-growth of e-commerce,...
by stevenpdennis | Jun 16, 2020 | A Really Bad Time to Be Boring, Disruption, Innovation, Retail
The following is an excerpt from Chapter 4 (“The Collapse of the Middle”) of my new book. Last week, nearly a year later, I went back to the mall that is referenced below. Sadly, nothing has changed. I guess the Austin area is immune from the forces of...
by stevenpdennis | May 7, 2020 | COVID-19, Leadership, Retail
Across the United States—and in many hard hit international markets—so called non-essential retail is beginning to reopen. While the precise timing and specific methods of operation vary by geography, the theoretical ability of consumers to traffic physical stores...
by stevenpdennis | Jan 14, 2020 | Embrace the Blur, Frictionless Commerce, Retail
Of course the obvious answer is “well, that depends.” As the intersection of economic feasibility and consumers’ willingness to adopt new technology hit a tipping point, for retailers that had invested big bucks in the brick-and-mortar distribution of music, books and...
by stevenpdennis | Jan 14, 2020 | Retail
Returns have long been the nemesis of many retail brands. When a product is returned or exchanged, not only does the retailer experience incremental supply chain costs, but often the item cannot be resold at the original price owing to damage, wear and tear, or...
