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Why Does It Take A Crisis For Retailers To Innovate?

Why Does It Take A Crisis For Retailers To Innovate?

by stevenpdennis | Jul 13, 2020 | Innovation, Retail

During the COVID-19 crisis we are experiencing tremendous innovation and experimentation on the part of just about every retailer. From curbside pick-up (and other forms of “contact-less” delivery), to appointment shopping, to the overall hyper-growth of e-commerce,...
Retail’s Museums of Disappointment

Retail’s Museums of Disappointment

by stevenpdennis | Jun 16, 2020 | A Really Bad Time to Be Boring, Disruption, Innovation, Retail

The following is an excerpt from Chapter 4 (“The Collapse of the Middle”) of my new book. Last week, nearly a year later,  I went back to the mall that is referenced below. Sadly, nothing has changed. I guess the Austin area is immune from the forces of...
The Neiman Marcus Bankruptcy: Separating The Myths From The Realities

The Neiman Marcus Bankruptcy: Separating The Myths From The Realities

by stevenpdennis | May 14, 2020 | COVID-19, Luxury, Retail

As a former senior executive at the Neiman Marcus Group (though gone for more than a decade now) it certainly filled me with sadness when I heard that the iconic luxury retailer filed for bankruptcy. Though, as I wrote about nearly a year ago, this news is hardly...
Retail’s Looming Question: If You Open It, Will They Come?

Retail’s Looming Question: If You Open It, Will They Come?

by stevenpdennis | May 7, 2020 | COVID-19, Leadership, Retail

Across the United States—and in many hard hit international markets—so called non-essential retail is beginning to reopen. While the precise timing and specific methods of operation vary by geography, the theoretical ability of consumers to traffic physical stores...
Wayfair, StitchFix And Pure-Play E-commerce’s Scaling Problem

Wayfair, StitchFix And Pure-Play E-commerce’s Scaling Problem

by stevenpdennis | Jan 14, 2020 | E-commerce, Retail

Late last month, Wayfair, the leading online-only furniture brand, reported dramatic sales growth and yet year-over-year profits fell significantly. Unsurprisingly the stock took a steep hit. In its most recent earnings announcement, Stitch Fix, the online styling...
Physical stores: Assets or liabilities?

Physical stores: Assets or liabilities?

by stevenpdennis | Jan 14, 2020 | Embrace the Blur, Frictionless Commerce, Retail

Of course the obvious answer is “well, that depends.” As the intersection of economic feasibility and consumers’ willingness to adopt new technology hit a tipping point, for retailers that had invested big bucks in the brick-and-mortar distribution of music, books and...
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