It wasn't so long ago that Amazon's "Prime" two-day delivery benefit was a real game changer. Once a consumer paid the annual fee, the incremental cost of getting what (at the time) seemed like pretty fast delivery became zero. This is a "wow" for the customer, but it also creates adverse selection that's not necessarily … Continue reading Retail delivery wars: Smart strategy or an inevitable race to the bottom?
Once our intention is set toward making change in this world--and we start actually doing the hard, uncomfortable work--it's typically not very long before we encounter resistance. There is the capital R Resistance that Steven Pressfield talks about, where our own fear of failure or looking stupid is the dragon we must slay. Then there … Continue reading Ally, bystander or critic?
Growing up one of my friend's Dad had an interesting driving strategy. At more or less one minute intervals he would accelerate fairly rapidly, only to step on the brake seconds later to return us to roughly the speed limit. Speed up, slow down. Over and over, until he dropped us off at practice, the … Continue reading The gas or the brake (redux)?
Nordstrom just announced plans to expand its service-centered Nordstrom Local concept from three Los Angeles-area locations into New York City. Like their brethren, the two new locations—one at The Greenwich Lane in the West Village, the other on the Upper East Side—will carry no merchandise and are tiny compared with the typical mall-based Nordstrom department store. Yesterday's media coverage … Continue reading Nordstrom’s ‘Local’ expansion has national implications for retail
Regardless of what industry you are in, you'll probably agree that the pace of change is accelerating and that, more and more, the forces of disruption--digital or otherwise--are rocking many organizations to their core. It wasn't all that long ago that when faced with significant emergent trends, most companies had a fair amount of time … Continue reading The best time to buy a plunger