Two retailers are seeking to really put the high into high fashion. Last week Barney's New York, which operates 15 luxury department stores and outlets in the US, announced it would open "The High End" in its Beverly Hills flagship. Deemed a "luxury cannabis lifestyle shop" the new concept will be tucked away on the fifth floor… Continue reading Barneys and MedMen hope ‘high’ fashion will be a big hit
Just about every year for the past 25 or so, I make the trek to New York to rub shoulders (quite literally) with nearly 40,000 of my closest friends (not literally) during the National Retail Federation's "Big Show." It's always a great opportunity to connect with the industry's movers and shakers, see the latest in… Continue reading NRF’s Big Show: Addressing the knowing-doing gap
After learning that Amazon might open up to 3,000 Go stores by 2021, the industry was still catching its collective breath when the retail behemoth opened an entirely new format in Manhattan's Soho neighborhood last week. Amazon 4-Star is the latest move into physical retail on the part of the once online-only retailer, joining Amazon Books and Whole Foods.… Continue reading Will Amazon 4-Star live up to its reviews?
The moderate department store sector has been struggling for some two decades; first losing share to category killers and discount mass merchants, then to off-price retailers and now, increasingly, to Amazon. Since 2008, department stores' share of total retail has sunk from 2.8% to about 1.7%. Over 1,000 stores have been shuttered during the past… Continue reading Will Macy’s ignite a new era of legacy retailer innovation?
There are all sorts of reasons we stay stuck, fail to take action on the things we tell ourselves really matter, spin on items big and small. Whether it's deepening (or ending) a personal relationship, finishing our book, quitting a soul-crushing job or starting that new business we keep talking about, there is an aspect… Continue reading Out of ignorance or fear?
Last week Macy's announced it had acquired Story, a New York-based concept store, and appointed founder Rachel Shechtman to be its new "brand experience officer." And, for the most part, enthusiastic gushing ensued. Let's simmer down, people. As I regularly write and speak on retailers' need to innovate and embrace a culture of experimentation, I would be a complete hypocrite if… Continue reading Macy’s acquires Story: Game changer or much ado about nothing?
It seems as if those who spend a lot of time worrying about the future of retail have fallen into one of two camps. There are the “retail apocalypse” proselytizers who would have us believe that virtually all shopping will eventually be done online, that most brick-and-mortar stores are doomed and that anyone who says otherwise… Continue reading E-Commerce May Be ‘Only’ 10% Of Retail, But That Doesn’t Tell The Whole Story
With my time at the ShopTalk 2018 gathering in Las Vegas now behind me, I decided to forego my original plan to write a more detailed summary of "key" take-aways. For one thing, there are a number of excellent summaries out there already. Like this one. Or this. Or CoreSight's thorough recap of each day. Also, it's a fair amount of… Continue reading ShopTalk 2018: Lessons in hope, reality and denial
Our culture tends to reward perfectionism. Never say die, never fail, never let them see you sweat, be all you can be. And so on. I've worked with--and for--a lot of perfectionists. Some of my best friends are perfectionists. I might have even fallen in love with a perfectionist or two. And, in the spirit… Continue reading Misteaks were made
When someone we care about fails to admit they have a serious problem and fails to do the work to remedy it, are we shocked when they eventually experience the consequences of their addictive or dysfunctional behavior? Are we surprised one little bit when a brand facing stiff competition and highly disruptive forces finds itself… Continue reading Predictable crises