My Name is VUCA

My Name is VUCA

Perhaps you know about VUCA? It’s an acronym that stands for¬†volatility, uncertainty, complexity, and ambiguity.¬† While it has its origins in military strategy, it is very much an apt description of the dynamic, often chaotic, world of retail today. And if...
The Upside Of Denial

The Upside Of Denial

Is there any? If your experience is anything like mine, you know how seductive denial can be. Denial is the temptress that helps us avoid pain. Denial keeps us in our comfort zone like a warm bath at the end of a long day. Denial creates the sense that defending the...
Hope and Fear

Hope and Fear

It’s hard to imagine a time filled with more fear and less certainty. Our daily routines are now anything but. Markets are in turmoil and job losses are mounting. Some of the businesses and organizations we love edge ever closer to the precipice and there is a...