The Future Is Already Here

The Future Is Already Here

One of my favorite quotations is from science fiction writer William Gibson who said “the future is already here–it’s just not very evenly distributed.”  In fact, I like it so much that Chapter 6 of my new book is basically an extended riff on...
The Drip Method of Irrelevance

The Drip Method of Irrelevance

“If you dislike change, you’re going to dislike irrelevance more.” – Retired General Eric Ken Shinseki In most decision-making sessions, as we pore over the spreadsheets, company analysts typically discuss discount rates that are being used,...
Strategy At The Precipice

Strategy At The Precipice

At one time I kicked off my keynote speeches by saying that I had put together a short video that summed up how many executives are feeling about the state of retail today. Then I showed a clip from Poltergiest II that mostly features 15 seconds of a teenage girl...
Shift Happens

Shift Happens

Think for a moment about all the radical shifts we are experiencing in this age of digital disruption… The shift from largely siloed experiences to those that are cross-channel and demand well-harmonized integration. The shift from going online to living online....