Innovation · Inspiration · Leadership

The price of waiting

It's typically not difficult to calculate the cost of starting something, of moving ahead, of taking the plunge. Perhaps it's a new IT project or a marketing test. Possibly it's a decision to try a pilot concept or invest in a promising technology. Or maybe we're considering taking the next big step in a hopeful… Continue reading The price of waiting

Innovation · Leadership · Life Lessons

Whataboutery

Lately it seems like some people are all about whataboutism. As just one high profile example, when the President of the United States is challenged on wrongdoing in his administration, his immediate response is to bring up the Clintons. Mention "alleged" sexual predatory behavior on his part (or fellow Republicans) and the knee jerk reaction… Continue reading Whataboutery

Being Remarkable · Innovation · Inspiration · Leadership

Stay. Stay. Stay.

The amygdala is sometimes known as the "lizard brain." It's more or less a holdover from prehistoric times and its role is to activate our primal survival instincts such as aggression and fear. When we are faced with a perceived threat, it can reflexively kick us into "fight or flight" mode. Sometimes--typically when we get overwhelmed… Continue reading Stay. Stay. Stay.

Digital · Innovation · Retail

For many retailers it’s later than they think

There is a lot we know about what innovative companies do--and way too much to go into here. But it's readily apparent that most traditional retailers have ignored a great deal of it and are paying the price right now. While no one has the gift of prophecy--and most would likely agree that few could have imagined… Continue reading For many retailers it’s later than they think

Being Remarkable · Innovation · Inspiration · Leadership

The next hill

How many times have we said that we want innovation, change, growth, maybe even a revolution? Sometimes we express these hopes and desires for our organization or society writ large. Sometimes our intention is directed squarely at ourselves. Whatever the case, too often we talk a good game but actually do very little. Fear is… Continue reading The next hill

Agility · Customer Insight · Digital · e-commerce · Innovation · Store closings

Retail’s next punch in the face

Five years ago I wrote a post entitled: "The next punch in the face", which you can read here.  I began by quoting noted retail legend Mike Tyson who allegedly said "everybody has a plan until they get punched in the face." My point, more or less, was that in the world we live in, we're… Continue reading Retail’s next punch in the face

Being Remarkable · Innovation · Retail

Macy’s: After Big Earnings Whiff, Here’s What It Needs To Do

Last week Macy's missed its revenue and earnings forecast for the first quarter, sending its shares tumbling. While the talk of a retail apocalypse is just so much hype, the intense waves of digital disruption and shifting consumer preferences assure that the future of retail--and the impact on many large and lumbering players like Macy's--will not be evenly… Continue reading Macy’s: After Big Earnings Whiff, Here’s What It Needs To Do

Being Remarkable · Innovation · Retail

Retailers picked a really bad time to be so boring

Perhaps you've noticed that things are pretty tough across the retail industry these days? Competition has never been more fierce. Average unit retail prices are getting compressed, putting ever greater downward pressure on margins. Retailers and developers that overbuilt for years are at long last facing a reckoning. Radical transparency and ease of anytime, anywhere,… Continue reading Retailers picked a really bad time to be so boring

Innovation

The future of retail will not be evenly distributed

If you follow retail at all you've no doubt read multiple recent stories claiming that we are in the midst of a "retail apocalypse." Like Chicken Little, these journalists and pundits see the sky falling on physical stores and a veritable tsunami of store closings, mall foreclosures and bankruptcies. I imagine they also expect a… Continue reading The future of retail will not be evenly distributed

Innovation · Leadership

The crushing force of retail insularity

Urban Outfitters is the latest retailer to be called out for the insularity of its board leadership. And rightly so. The lack of diversity, measured on just about every relevant dimension, has been a persistent and intractable issue for many large company boards. It's hard to imagine an industry that is more in need of… Continue reading The crushing force of retail insularity