The best time to buy a plunger

Regardless of what industry you are in, you'll probably agree that the pace of change is accelerating and that, more and more, the forces of disruption--digital or otherwise--are rocking many organizations to their core. It wasn't all that long ago that when faced with significant emergent trends, most companies had a fair amount of time … Continue reading The best time to buy a plunger

Go big or go home: Restoration Hardware’s radical approach is paying off

Restoration Hardware's stock has been under pressure despite since last week's earnings report. Whether this is because of Wall Street's tendency to not let any good deed go unpunished or perhaps because the company tried to tamp down future growth assumptions is anyone's guess. But I continue to be impressed by the home furnishing chain's … Continue reading Go big or go home: Restoration Hardware’s radical approach is paying off

Gee, I thought you were in the mattress business?

In my current keynote, I make the observation that many retailers have gotten themselves into trouble watching the last decade or so happen to them. Primarily for this reason, No. 8 in my "Essentials of Remarkable Retail" is the need to be "Radical" and to embrace a culture of experimentation. Clay Christiensen, Gary Hamel and many others have highlighted how legacy … Continue reading Gee, I thought you were in the mattress business?