THE JOURNEY YO REMARKABLE RETAIL

Steve helps organizations understand and respond to retail disruption by creating customer-centric, memorable and profitable growth strategies.

Wabi-sabi

Wabi-sabi is a Japanese aesthetic concept that finds beauty in imperfection and the universe’s natural cycle of growth, decay, and death.

Practicing wabi-sabi means eschewing the unnecessary, getting rid of the clutter, and valuing authenticity above all else. Wabi-sabi requires us to accept the reality that nothing lasts, nothing is finished, and nothing is perfect. We must not only believe that this is okay, but come to see the great power in the practice. Embracing this concept is critical to fueling our sustained commitment to innovation.

A culture of experimentation means we become more radical in our approach. We take more chances, we fight the tyranny of perfection.We try a bunch of stuff, it fails, we try some more. Rinse and repeat.

It’s an especially bad time to be boring. It’s also a terrible time to be complacent, to savor the glory days, or to rest on our laurels. Even though it’s easy and seems safe, we can’t coast. If we are serious about innovation, the choices are pretty clear.

Are we wired to say no or to say yes?

Are we riding the brake or stepping on the gas?

Are we more worried about failure or regret?

 

My book Remarkable Retail was recently named the best retail book of all time by BookAuthority.

We’ve now released 9 episodes of Season 1 of the Remarkable Retail podcast. Please listen, subscribe, rate and review on your favorite podcast platform.

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This One Goes to 11

This One Goes to 11

"Great brands don't chase customers; customers chase great brands." Gary Friedman, CEO Restoration Hardware If we learned anything during the past couple of decades of digital disruption it should have been this: Even very good is no longer good enough. In a world...

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Macy’s Must Learn That Bailing Doesn’t Fix The Hole

Macy’s Must Learn That Bailing Doesn’t Fix The Hole

Earlier this month, as part of a previously disclosed three-year store closure plan, Macy’s announced it would shutter an additional 45 locations this year. Like most of its moderate department store brethren, Macy’s has gone from being a highly productive,...

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Learning to Surf

Learning to Surf

There are a few different ways people approach the ocean. Some dive right in. Others inch in slowly, testing the temperature of the water until they feel comfortable to wade in all the way. A few like to stand there and get pummeled by the water’s force. And of course...

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"The Store Operations Council enjoyed every minute of Steve Dennis's presentation on retail's future. He always keeps it real and speaks the language of retail experts."

Cathy Hotka

Principal

Cathy Hotka & Associates

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"The Store Operations Council enjoyed every minute of Steve Dennis's presentation on retail's future. He always keeps it real and speaks the language of retail experts."

Cathy Hotka

Principal

Cathy Hotka & Associates

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