by stevenpdennis | Jan 14, 2020 | E-commerce, Innovation, Retail
It seems as if those who spend a lot of time worrying about the future of retail have fallen into one of two camps. There are the “retail apocalypse” proselytizers who would have us believe that virtually all shopping will eventually be done online, that most...
by stevenpdennis | Jan 14, 2020 | Memorable, Personal, Retail
It seems like more and more brands didn’t get the ‘retail apocalypse’ memo. As many in the media shout “bring out your dead,” it turns out quite a few major retailers keep cruising along despite being heavily invested in physical stores. Sephora, which already has...
by stevenpdennis | Jan 14, 2020 | Retail
In early 1999, as a fairly recently minted VP, I found myself at a posh Arizona resort attending Sears annual “strategic leadership team” meeting. At the final session of our retreat then CEO Arthur Martinez made a bold–and as it turns out rather prophetic–statement...
by stevenpdennis | Jan 14, 2020 | Retail
As much as “retail apocalypse” continues to show up in the headlines, by now most people that take the time to look at the facts know it’s nonsense. The truth is while much of retail is definitely different–in some cases radically–it’s far from dead. Physical retail...
by stevenpdennis | Jan 14, 2020 | Experiential Retail, Human-centered, Memorable, Retail
L’Occitane new experiential retail concept store in New York I keep reading that success in retail today is all about the experience. Some retail influencers whom I cross paths with on the conference circuit often anchor their talks on some variation of...
by stevenpdennis | Jan 14, 2020 | Retail
Last year I started making annual retail predictions–some more provocative than others. For a first-timer I must say I think I did pretty well. Undaunted, I’m now back with my 2019 list of (mostly) bold predictions. Here goes… Apocalypse? No. Yes 2018 was yet another...
