by stevenpdennis | Jan 21, 2021 | Being Remarkable, Memorable, Winning on Experience
“Great brands don’t chase customers; customers chase great brands.” Gary Friedman, CEO Restoration Hardware If we learned anything during the past couple of decades of digital disruption it should have been this: Even very good is no longer good...
by stevenpdennis | Jan 14, 2020 | Memorable, Personal, Retail
It seems like more and more brands didn’t get the ‘retail apocalypse’ memo. As many in the media shout “bring out your dead,” it turns out quite a few major retailers keep cruising along despite being heavily invested in physical stores. Sephora, which already has...
by stevenpdennis | Jan 14, 2020 | Experiential Retail, Human-centered, Memorable, Retail
L’Occitane new experiential retail concept store in New York I keep reading that success in retail today is all about the experience. Some retail influencers whom I cross paths with on the conference circuit often anchor their talks on some variation of customer...
