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This One Goes to 11

This One Goes to 11

by stevenpdennis | Jan 21, 2021 | Being Remarkable, Memorable, Winning on Experience

“Great brands don’t chase customers; customers chase great brands.” Gary Friedman, CEO Restoration Hardware If we learned anything during the past couple of decades of digital disruption it should have been this: Even very good is no longer good...
Ulta and Sephora keep defying the ‘retail apocalypse’

Ulta and Sephora keep defying the ‘retail apocalypse’

by stevenpdennis | Jan 14, 2020 | Memorable, Personal, Retail

It seems like more and more brands didn’t get the ‘retail apocalypse’ memo. As many in the media shout “bring out your dead,” it turns out quite a few major retailers keep cruising along despite being heavily invested in  physical stores. Sephora, which already has...
So now retail is all about the experience? Just what the heck does that mean?

So now retail is all about the experience? Just what the heck does that mean?

by stevenpdennis | Jan 14, 2020 | Experiential Retail, Human-centered, Memorable, Retail

L’Occitane new experiential retail concept store in New York I keep reading that success in retail today is all about the experience. Some retail influencers whom I cross paths with on the conference circuit often anchor their talks on some variation of customer...
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