What is it like to work at a brand that, since the turn of this century, doesn't seem to have learned much of anything about what it takes to stay remarkable and relevant in today's retail environment? Well, some folks like to watch, I guess. Of course, I don't have to wonder all that much since I worked … Continue reading Bed, Bath & Beyond Boring
L'Occitane new experiential retail concept store in New York I keep reading that success in retail today is all about the experience. Some retail influencers whom I cross paths with on the conference circuit often anchor their talks on some variation of customer experience being "the new black." Whether I'm working with clients or fielding questions at one … Continue reading So now retail is all about the experience? Just what the heck does that mean?
Canada Goose, the high-end performance outerwear brand, just announced plans to open 6 new stores. The new locations—one each in Milan, Paris and Minnesota's Mall of America, along with three in Canada—will bring the fast growing luxury retailer's store count to 17 spanning three continents. While Rent the Runway, Stitch Fix, Glossier and other so-called digitally native fashion … Continue reading Is Canada Goose luxury retail’s next highflier?
Restoration Hardware's stock has been under pressure despite since last week's earnings report. Whether this is because of Wall Street's tendency to not let any good deed go unpunished or perhaps because the company tried to tamp down future growth assumptions is anyone's guess. But I continue to be impressed by the home furnishing chain's … Continue reading Go big or go home: Restoration Hardware’s radical approach is paying off
It seems like more and more brands didn't get the 'retail apocalypse' memo. As many in the media shout "bring out your dead," it turns out quite a few major retailers keep cruising along despite being heavily invested in physical stores. Sephora, which already has more than 1,100 locations (free-standing and within JC Penney stores), recently announced plans … Continue reading Ulta and Sephora keep defying the ‘retail apocalypse’