by stevenpdennis | Oct 27, 2021 | Being Remarkable, Customer Growth Strategy, Hybridization
Does size matter? Well, in the world of shopping, we might soon find out. A new batch of small store formats from a variety of retailers are being rolled out. And if they work, they could jump start the prospects for many brands that have struggled to reignite growth...
by stevenpdennis | Jan 13, 2020 | Being Remarkable, Customer Growth Strategy, Omni-channel, Retail, Share of Attention
There has been a strong and growing narrative that the single smartest thing a struggling retailer can do is to close stores and, in some cases, a lot of them. I first touched on this nearly three years ago in my post “Shrinking to prosperity: The store closing...
by stevenpdennis | Jan 13, 2020 | Being Remarkable, Customer Growth Strategy, Retail
As much fun as it is to call out Eddie Lampert on his misguided, selfish and seemingly delusional decade-plus leadership of Sears Holdings, when the world’s slowest liquidation sale is ultimately complete–I’m guessing, for all intents and purposes, by this time next...
by stevenpdennis | Jan 13, 2020 | Being Remarkable, Customer Growth Strategy, Customer Insight
Any business school course on strategy will devote significant time to the importance of competitive differentiation. We attend marketing conferences where speakers pontificate on the need to have a unique value proposition. Excellent books like Seth Godin’s Purple...
by stevenpdennis | Jan 9, 2020 | Being Remarkable, Customer Growth Strategy, Customer-centric, Frictionless Commerce, Omni-channel, Personalization
This post originally appeared on my previous blog site in December 2015. It’s not that malls are dying. In fact, many malls are not only surviving, quite a few are thriving. Despite all the doomsayers, physical retail is not facing extinction. Not only are many...
