by stevenpdennis | Jan 13, 2020 | Being Remarkable, Innovation, Leadership
If only growth–profound, meaningful growth–personal, business or otherwise, could happen without confronting our fears and was devoid of any risk, absent any real struggle or pain. Wouldn’t it be great if the journey from a challenging present set of circumstances to...
by stevenpdennis | Jan 13, 2020 | Being Remarkable, Bricks and Mobile, Frictionless Commerce, Omni-channel
While many brands were slow to drink the omni-channel Kool-Aid, failing to recognize a fundamental shift in consumer behavior that began over a decade ago, most are now throwing gobs of money at various cross-channel marketing and “seamless integration” initiatives....
by stevenpdennis | Jan 13, 2020 | Being Remarkable, Bricks and Mobile, Leadership, Omni-channel, Retail, Winning on Experience
This article was originally posted in May 2014. As a former Sears senior executive I’ve followed the once mighty brand’s journey from mediocrity to bad to just plain sad. What a long strange trip it’s been. When I left in late 2003 we were gaining traction in our core...
by stevenpdennis | Jan 13, 2020 | Being Remarkable, Brand Marketing, Customer-centric, Omni-channel, Retail
This blog was originally posted in August 2014. The shift in retail to a more omni-channel world is dramatic and profound. And since the term “omni-channel” gets thrown around a lot–often vaguely or carelessly–let me be clear about what I mean: more and more customers...
by stevenpdennis | Jan 13, 2020 | Being Remarkable, Customer-centric, Digital, Frictionless Commerce, Omni-channel, Winning on Experience
Note: This post originally appeared in January 2017. Given Amazon’s staggering growth and willingness to lose money to grab market share it’s easy to blame them for everything that is ailing “traditional” retail overall–and the department store sector in particular....
by stevenpdennis | Jan 13, 2020 | Being Remarkable, Innovation, Leadership
“Just because you killed Jesse James, don’t make you Jesse James.” – Mike Ehrmantraut to Walter White, Episode 3, Season 5 of Breaking Bad. Just because you’ve shot down my idea doesn’t mean yours is better. Defending the status quo can be necessary, but mostly it’s...
