Late to the e-commerce party: What Marshalls, At Home and others got wrong

At a time when many believe that e-commerce is eating the world and brick-and-mortar retail is dying a slow death, it may be hard to believe that some rather large retailers are just now exploring this new-fangled thing we call online shopping. Recently, Marshall’s finally launched e-commerce. The off-price retailer is but one of the brands … Continue reading Late to the e-commerce party: What Marshalls, At Home and others got wrong

Pier 1 Imports: From bad to worse to dire

Pier 1 Imports reported quarterly results last week and—there's just no nice way to say this—they were awful. The company, which only last week completed a 1-for-20 reverse stock split to avoid its shares being delisted, delivered an abysmal 15.5% drop in sales and operating losses that nearly tripled. And in a sign that they have no clue (or … Continue reading Pier 1 Imports: From bad to worse to dire

Omnichannel is dead. The future is harmonized retail.

I'm calling it. "Omnichannel" is dead. And in my mind it's long overdue. Nearly 16 years since its apparent coining, I think most of us can agree that if "omni-channel" ever had any real usefulness as a concept (debatable), it is now well past its expiration date. And while I've been bashing the term for quite some … Continue reading Omnichannel is dead. The future is harmonized retail.

Discordant notes

Earlier this week, after my youngest daughter's college graduation, I had to fly back from Portland. Upon arriving at PDX, as an Executive Platinum member, I was able to check-in quickly and I practically glided through security. When I got to the gate I learned that I had scored a first class upgrade (#winning). Once … Continue reading Discordant notes

Bed, Bath & Beyond Boring

What is it like to work at a brand that, since the turn of this century, doesn't seem to have learned much of anything about what it takes to stay remarkable and relevant in today's retail environment? Well, some folks like to watch, I guess. Of course, I don't have to wonder all that much since I worked … Continue reading Bed, Bath & Beyond Boring