by stevenpdennis | Apr 11, 2022 | Direct to Consumer, E-commerce, Harmonized
When it comes to the vast and complex world of retail, nothing in the past three decades has been more disruptive than the advent and wide-spread adoption of online shopping. Yet, the e-commerce of today is often vastly different from what began to re-define the...
by stevenpdennis | Jan 14, 2020 | A Really Bad Time to Be Boring, Collapse of the Middle, Harmonized
Pier 1 Imports reported quarterly results last week and—there’s just no nice way to say this—they were awful. The company, which only last week completed a 1-for-20 reverse stock split to avoid its shares being delisted, delivered an abysmal 15.5% drop in sales and...
by stevenpdennis | Jan 14, 2020 | Being Remarkable, Customer Experience, Harmonized
Earlier this week, after my youngest daughter’s college graduation, I had to fly back from Portland. Upon arriving at PDX, as an Executive Platinum member, I was able to check-in quickly and I practically glided through security. When I got to the gate I learned that...
by stevenpdennis | Jan 14, 2020 | Embrace the Blur, Harmonized, Retail
Amidst all the retail apocalypse nonsense it turns out that physical retail isn’t dead after all. Last year some 3,000 new stores were opened and physical retail continued to have positive growth in most major global markets. One of my 14 predictions for retail in...
by stevenpdennis | Jan 14, 2020 | Harmonized, Reimagining Retail, Retail
I’m calling it. “Omnichannel” is dead. And in my mind it’s long overdue. Nearly 16 years since its apparent coining, I think most of us can agree that if “omni-channel” ever had any real usefulness as a concept (debatable), it is now well past its expiration date. And...
