by stevenpdennis | Jan 14, 2020 | Being Remarkable, Customer Experience, Harmonized
Earlier this week, after my youngest daughter’s college graduation, I had to fly back from Portland. Upon arriving at PDX, as an Executive Platinum member, I was able to check-in quickly and I practically glided through security. When I got to the gate I learned that...
by stevenpdennis | Jan 13, 2020 | Customer Experience, Reimagining Retail, Retail
As I pointed out in my last piece, it is all too easy to be misled by high-level statistics and narratives that paint an incomplete picture of the retail landscape. Similarly, many fail to appreciate the underlying dynamics that (increasingly) separate industry...
