by stevenpdennis | Nov 18, 2024 | Leaders Leap, Disruption, Transformation
I grew up in the outlying suburbs of New York City in the 1960s and ’70s. Like other middle-class kids from the area, I spent many a weekend being dragged around by my mother to go shopping at stores like Abraham & Strauss, Caldor, and Bamberger’s. On family road...
by stevenpdennis | Aug 5, 2024 | Leaders Leap, Leadership, Transformation
The reasons that iconic, once-vibrant brands fail are varied and in some cases complex. But an argument could be made that because they existed and thrived long before digital disruption became a force, they had plenty of time to address the problems that led to their...
by stevenpdennis | Jul 12, 2024 | Leaders Leap, Leadership
Have you ever seen a timid trapeze artist? Seth Godin reminds us why you haven’t: “Of course not. There aren’t any; they either get fired or they get killed. If you hesitate when leaping from one rope to another, you’re not going to last very long. And...
by stevenpdennis | May 31, 2024 | Innovation, Leaders Leap
One reason meaningful transformation can be so hard is that up to a certain point, change isn’t transformation—it’s merely keeping up. What used to distinguish a brand’s performance a few years ago is now often a requirement or has already become completely...
by stevenpdennis | May 22, 2024 | Leaders Leap, Remarkable Retail
As I’ve been saying for awhile now: Shift happens. It’s just happening faster and faster all the time. And nowhere is that more apparent than in the retail industry. Despite the seismic shifts that have unfolded during the past two decades, despite the nearly complete...
by stevenpdennis | May 20, 2024 | Customer Experience, Choose Remarkable, Leaders Leap, Remarkable Retail
As we entered this century it became ever more clear that we were moving from a world of relative scarcity to one of vast abundance. As everything that can be connected is connected, as once meaningful friction erodes, and when just about anything we might want is...
