by stevenpdennis | May 20, 2024 | Customer Experience, Choose Remarkable, Leaders Leap, Remarkable Retail
As we entered this century it became ever more clear that we were moving from a world of relative scarcity to one of vast abundance. As everything that can be connected is connected, as once meaningful friction erodes, and when just about anything we might want is...
by stevenpdennis | Jan 14, 2020 | Being Remarkable, Customer Experience, Harmonized
Earlier this week, after my youngest daughter’s college graduation, I had to fly back from Portland. Upon arriving at PDX, as an Executive Platinum member, I was able to check-in quickly and I practically glided through security. When I got to the gate I learned that...
by stevenpdennis | Jan 13, 2020 | Customer Experience, Reimagining Retail, Retail
As I pointed out in my last piece, it is all too easy to be misled by high-level statistics and narratives that paint an incomplete picture of the retail landscape. Similarly, many fail to appreciate the underlying dynamics that (increasingly) separate industry...
