by stevenpdennis | Jun 5, 2020 | Innovation, Radical, Remarkable Retail
If we try a new tactic, it might not work. It might be too early, too late, too expensive, too small a market, you name it. We might mess up the execution or spend too much money to possibly earn a decent return. Indeed, if we build it, they (the customers) might not...
by stevenpdennis | May 13, 2020 | Collapse of the Middle, Remarkable Retail
It was nearly 10 years ago when I first started to notice the bifurcation of retail. More and more, success was being found at either end of the shopping spectrum. Retailers, whether brick & mortar dominant or predominantly online, that offered great prices and...
by stevenpdennis | May 11, 2020 | Collapse of the Middle, Remarkable Retail
What follows is a sub-chapter from my new book. When I wrote it last fall I had no idea how prophetic it would be. While I had been writing and speaking about the collapse of the middle and the increasing irrelevance of retailers that were failing to become more...
by stevenpdennis | Apr 24, 2020 | A Really Bad Time to Be Boring, Disruption, Remarkable Retail
The following is excerpted from my just released book Remarkable Retail: How To Win & Keep Customers in the Age of Digital Disruption, which I finished writing and editing at the end of last year. Many people believe that the COVID-19 crisis is the proximate cause...
by stevenpdennis | Mar 25, 2020 | Remarkable Retail
For retailers struggling with failing consumer value propositions, the coronavirus pandemic could not have struck at a worse time. Just as many are running out of meaningful cost reduction moves and are in desperate need of profitable top-line growth (and the cash it...
by stevenpdennis | Mar 6, 2020 | Collapse of the Middle, Remarkable Retail
A few weeks back Macy’s announced plans to close 125 stores and eliminate more than 2,000 jobs. It will also be closing its Cincinnati, Ohio office and relocating Macys.com from San Francisco to New York City. The next day the company expanded on its “shrink to grow”...
