by stevenpdennis | Dec 30, 2024 | Predictions, Remarkable Retail, Retail
For the last several years, I’ve made a list of annual predictions for the retail industry, which I share here, on Forbes, and on my podcast. And then, in what can sometimes amount to an act of self-flagellation, I take account of how I did. So without further...
by stevenpdennis | Jun 17, 2024 | Remarkable Retail, Retail's Great Bifurcation, Winning on Experience
If you’ve been following the news you’ve likely noticed a lot of headlines that proclaim the return of brick-and-mortar retail. Earlier this week the New York Times even hailed the comeback of malls. There is only one problem. If you think physical retail is suddenly...
by stevenpdennis | May 22, 2024 | Leaders Leap, Remarkable Retail
As I’ve been saying for awhile now: Shift happens. It’s just happening faster and faster all the time. And nowhere is that more apparent than in the retail industry. Despite the seismic shifts that have unfolded during the past two decades, despite the nearly complete...
by stevenpdennis | May 20, 2024 | Customer Experience, Choose Remarkable, Leaders Leap, Remarkable Retail
As we entered this century it became ever more clear that we were moving from a world of relative scarcity to one of vast abundance. As everything that can be connected is connected, as once meaningful friction erodes, and when just about anything we might want is...
by stevenpdennis | Oct 9, 2023 | Being Remarkable, Growth, Remarkable Retail
Anyone who follows the machinations of the retail industry will know that many struggling retailers continue to put forth breathless pronouncements of their alleged transformations. Yet the department store industry in particular seems to be the poster child for...
by stevenpdennis | Mar 2, 2022 | Harmonized Retail, Remarkable Retail
Physical retail isn’t dead. Boring, unremarkable retail is. Yet while the pervasively popular “retail apocalypse” narrative conveniently ignores the fact that many thousands of stores continue to open and that sales rung up in brick-and-mortar locations have grown...
