by stevenpdennis | May 31, 2024 | Innovation, Leaders Leap
One reason meaningful transformation can be so hard is that up to a certain point, change isn’t transformation—it’s merely keeping up. What used to distinguish a brand’s performance a few years ago is now often a requirement or has already become completely...
by stevenpdennis | May 22, 2024 | Leaders Leap, Remarkable Retail
As I’ve been saying for awhile now: Shift happens. It’s just happening faster and faster all the time. And nowhere is that more apparent than in the retail industry. Despite the seismic shifts that have unfolded during the past two decades, despite the nearly complete...
by stevenpdennis | May 20, 2024 | Customer Experience, Choose Remarkable, Leaders Leap, Remarkable Retail
As we entered this century it became ever more clear that we were moving from a world of relative scarcity to one of vast abundance. As everything that can be connected is connected, as once meaningful friction erodes, and when just about anything we might want is...
