Fashion · Luxury · Retail

Going Private Could Be The Best Thing To Ever Happen To Nordstrom; With One Big Caveat

Recently a roughly $8.4 billion offer from the Nordstrom family to take the namesake retailer private was rejected as inadequate. The deal now seems at risk as the special committee in charge of evaluating a potential transaction indicated that the price needed to be "substantially" and "promptly" improved upon or they would terminate further discussions. While… Continue reading Going Private Could Be The Best Thing To Ever Happen To Nordstrom; With One Big Caveat

Fashion · Luxury · Retail

A tough agenda faces Neiman Marcus’ new CEO

Late last week the Neiman Marcus Group named former Ralph Lauren executive Geoffroy van Raemdonck as their new CEO, replacing company veteran Karen Katz (full disclosure: once my boss). While not terribly surprising given the company's struggles under a mountain of debt, extremely rocky "NMG One" systems implementation and largely stagnant growth, the move does come at a critical… Continue reading A tough agenda faces Neiman Marcus’ new CEO

Fashion · Luxury · Omni-channel · Retail

Should Hudson Bay Buy Neiman Marcus? The Case For And Against.

Tuesday morning the Neiman Marcus Group reported another quarter of disappointing financial results and announced that it was going to "explore strategic alternatives." To be sure, some of Neiman's problems are idiosyncratic, largely owing to a botched systems implementation and a now crushing debt load taken on in a 2013 private equity buyout. Yet the brand's continuing… Continue reading Should Hudson Bay Buy Neiman Marcus? The Case For And Against.

Fashion · Holiday Sales · Innovation · Leadership · Luxury

Neiman Marcus & Target: A glorious failure

“Ever tried. Ever failed. No matter. Try again. Fail again. Fail better.” -  Samuel Beckett If you pay attention to this sort of thing, you know that several months back Neiman Marcus and Target made a big splash when they announced a partnership to jointly market a limited collection of fashion items for the holidays.… Continue reading Neiman Marcus & Target: A glorious failure

Fashion · Growth · Luxury

Out of Barneys’ rubble: What’s next for luxury fashion’s biggest boutique

Yesterday Barneys New York averted yet another trip to bankruptcy court through a major restructuring deal that converted most of their debt to equity (http://bloom.bg/IUyHir). Unless you work at Istithmar--the PE firm that paid more than $940MM for Barneys in 2007 (oops!)--or owned Barneys debt, this is a big deal (pun intended). Barneys no longer… Continue reading Out of Barneys’ rubble: What’s next for luxury fashion’s biggest boutique

Fashion · Luxury · Retail

Don’t confuse members with customers

Thanks to the so-called flash-sales sites we now have a distorted definition of what being a member means. Before Gilt, RueLaLa and the myriad "private" e-commerce business wanna-bees, gaining membership in something typically meant you needed to actually do something more than have an email address and a pulse. By now it should be clear to… Continue reading Don’t confuse members with customers

Customer Growth Strategy · Fashion · Luxury · Omni-channel · Retail · Uncategorized · Winning on Experience

Luxury’s back!!! Uh, not so fast.

With last quarter's improved earnings--and a string of positive same-store sales reports--many have declared that the luxury market is once again booming. While there is no question that business is on fire in developing luxury markets like China, the results in mature markets suggest a business that IS dramatically improved--and on a much more positive… Continue reading Luxury’s back!!! Uh, not so fast.

Being Remarkable · Brand Marketing · Fashion · Growth · Leadership · Luxury

Luxury’s Flight to Quality

Hermes. Bulgari. Louis Vuitton. PPR (owner of Gucci and Bottega Veneta). Richemont.  All have recently reported strong profits. Clearly, these firms have benefitted from their growing presence in the booming Asian luxury markets. But something else is going on. I believe this dazzling performance during a worldwide recession is about more than their global footprint. All… Continue reading Luxury’s Flight to Quality

Customer Growth Strategy · Customer Insight · Customer-centric · Engagement · Fashion · Growth · Innovation · Leadership · Luxury · Retail · Social Media · Winning on Experience

Reset! Engaging Customers in the New Normal

If you missed the webinar that Jon Giegengack and I conducted earlier this week entitled Engaging Consumers and Growing Market Share in the “New Normal," the recording of the session and presentation deck are now both available. Webinar recording: https://cmbinfoevents.webex.com/cmbinfoevents/lsr.php?AT=pb&SP=EC&rID=2764867&rKey=b264f15e93796eb1 Webinar deck: http://www.cmbinfo.com/cmb-cms/wp-content/uploads/2010/10/The-New-Consumer-Report_2010.pdf [tweetmeme source= stevenpdennis http://www.URL.com]

Engagement · Fashion · Loyalty Marketing · Luxury · Retail

Members only? Or “Members Only” jacket?

A powerful component of customer engagement is providing scarce, exclusive and relevant experiences that reinforce your brand positioning. "Members Only" or "By Invitation Only" marketing programs can be compelling messages that tell your customer that you truly appreciate their business.   For years leading luxury retailers such as Bergdorf Goodman and Barney's have feted their best… Continue reading Members only? Or “Members Only” jacket?