THE JOURNEY YO REMARKABLE RETAIL

Steve helps organizations understand and respond to retail disruption by creating customer-centric, memorable and profitable growth strategies.

Gradually, Then Suddenly

“How did you go bankrupt?” Bill asked.

“Two ways,” Mike said. “Gradually, then suddenly.”

ERNEST HEMINGWAY, THE SUN ALSO RISES

There are plenty of times when events catch us completely by surprise.

Maybe what happened was completely unpredictable. Maybe it was so improbable there was no reason for us to be the least bit concerned. Or maybe a few on the inside had an inkling, but it was so esoteric there was little practical reason for it to enter our consciousness.

By now, we have all likely figured out that life is often quite random. And when we are dealing with remote or unknowable probabilities there really isn’t all that much worth doing or worrying about.

But the idea that a major–or even catastrophic–event comes out of nowhere is often dead wrong. The forces that make an organization or leader irrelevant, that tip an iconic brand into bankruptcy, that unleash civil unrest, are rarely brought on by a single event–anticipated or otherwise.

The fact is, whether we like to admit it or not, most often the pressures that spark a crisis have been brewing for quite some time. For many of us–myself included–the problem is that we just weren’t paying sufficient attention. Or maybe we were aware but we failed to take the necessary actions.

The next time we find ourselves saying “my God, how could this happen?” we might consider that perhaps we’re asking the wrong question.

Please follow and like us:
This One Goes to 11

This One Goes to 11

"Great brands don't chase customers; customers chase great brands." Gary Friedman, CEO Restoration Hardware If we learned anything during the past couple of decades of digital disruption it should have been this: Even very good is no longer good enough. In a world...

read more
Macy’s Must Learn That Bailing Doesn’t Fix The Hole

Macy’s Must Learn That Bailing Doesn’t Fix The Hole

Earlier this month, as part of a previously disclosed three-year store closure plan, Macy’s announced it would shutter an additional 45 locations this year. Like most of its moderate department store brethren, Macy’s has gone from being a highly productive,...

read more
Learning to Surf

Learning to Surf

There are a few different ways people approach the ocean. Some dive right in. Others inch in slowly, testing the temperature of the water until they feel comfortable to wade in all the way. A few like to stand there and get pummeled by the water’s force. And of course...

read more
logo

"The Store Operations Council enjoyed every minute of Steve Dennis's presentation on retail's future. He always keeps it real and speaks the language of retail experts."

Cathy Hotka

Principal

Cathy Hotka & Associates

logo

"The Store Operations Council enjoyed every minute of Steve Dennis's presentation on retail's future. He always keeps it real and speaks the language of retail experts."

Cathy Hotka

Principal

Cathy Hotka & Associates

4
5
%d bloggers like this: