THE JOURNEY YO REMARKABLE RETAIL

Steve helps organizations understand and respond to retail disruption by creating customer-centric, memorable and profitable growth strategies.

We’re all going to die!

Hopefully that’s not news to you. As the late, great metaphysician Jim Morrison reminds us: no one here gets out alive. In fact—and bear with me for a moment as I do some math–if you managed to wake up this morning, you are now one day closer to death.

Of course, there is the small matter of exactly when and precisely how that will occur. But here’s the thing: we all have a lot less control over those outcomes than we think. We can, in fact, do all the right things and encounter massively bad luck.

Today, as we encounter the harsh realities of an emergent pandemic, cratering financial markets and incompetent leadership, we can buy into the chaos, embrace the panic at the disco (and elsewhere) and do our best Chicken Little impression. We can add fuel to the little fires that are everywhere. We can spread ignorance, amplify fear, let our dis-ease rob us (and those around us) of our serenity.

Or not.

Pain is inevitable. Suffering is optional.

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The Bullet’s Already Been Fired

The Bullet’s Already Been Fired

The bullets that killed RadioShack, Sports Authority, KB Toys, Sharper Image, and many other once iconic brands were fired long before their respective downward spirals of cost cutting and store closings began. They weren’t legislated out of existence. Consumer...

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Extremists

Extremists

Over the last few years I've gotten a fair amount of mileage out of my catch-phrase "Physical retail isn't dead. Boring retail is." And, accordingly, I'm often asked: "okay, so what's the opposite of boring?" My tendency has been to say "remarkable"--if only because I...

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Retail’s Museums of Disappointment

Retail’s Museums of Disappointment

The following is an excerpt from Chapter 4 ("The Collapse of the Middle") of my new book. Last week, nearly a year later,  I went back to the mall that is referenced below. Sadly, nothing has changed. I guess the Austin area is immune from the forces of digital...

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"The Store Operations Council enjoyed every minute of Steve Dennis's presentation on retail's future. He always keeps it real and speaks the language of retail experts."

Cathy Hotka

Principal

Cathy Hotka & Associates

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"The Store Operations Council enjoyed every minute of Steve Dennis's presentation on retail's future. He always keeps it real and speaks the language of retail experts."

Cathy Hotka

Principal

Cathy Hotka & Associates

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