I will soon be celebrating my third anniversary as a (now Senior) Contributor for Forbes. For those of you that regularly follow my writing and spread the word, I am so very grateful. As the year--and the decade--comes to a close, I'm highlighting, the the ten posts that captured the most attention during the course … Continue reading My top ten Forbes posts of 2019
At a time when many believe that e-commerce is eating the world and brick-and-mortar retail is dying a slow death, it may be hard to believe that some rather large retailers are just now exploring this new-fangled thing we call online shopping. Recently, Marshall’s finally launched e-commerce. The off-price retailer is but one of the brands … Continue reading Late to the e-commerce party: What Marshalls, At Home and others got wrong
In January I went out on a limb with my 14 Predictions For Retail in 2019. So how are things looking so far? Apocalypse? No. The retail apocalypse narrative continues to be part of the zeitgeist, and it looks like we could see a record number of store closingsthis year. Yet thousands of stores will open, dozens of … Continue reading Retail predictions for 2019: A midyear status report
It wasn't so long ago that Amazon's "Prime" two-day delivery benefit was a real game changer. Once a consumer paid the annual fee, the incremental cost of getting what (at the time) seemed like pretty fast delivery became zero. This is a "wow" for the customer, but it also creates adverse selection that's not necessarily … Continue reading Retail delivery wars: Smart strategy or an inevitable race to the bottom?
Once again ShopTalk proved itself to be the must-attend retail event of the year. The 4th annual conference was both bursting with people and content, having grown to more than 8,000 attendees, five tracks and a solid number of prominent main-stage speakers across four action-packed days. Most presentations and panels that I attended were strong. … Continue reading Four truths and a lie from this year’s ShopTalk