Honey, I shrunk the store

While the "retail apocalypse" narrative is nonsense, it's clear that we are witnessing a major contraction in traditional retail space. Store closings have tripled year over year and more surely loom on the horizon. The "death of the mall" narrative also tilts to the hyperbolic, but in many ways it is the end of the mall as we know … Continue reading Honey, I shrunk the store

Every Single Retail Store in the US To Close Permanently By Month’s End

In a surprise move that underscores the sweeping changes faced by the retail industry, the National Retail Federation, speaking on behalf of all of its members, announced today that every brick & mortar location of every retailer in the United States would close forever within the next few weeks. For nearly a decade "traditional" retailers have … Continue reading Every Single Retail Store in the US To Close Permanently By Month’s End

The fault in our stores

Last week Target became the latest retailer to report weak earnings and shrinking physical store sales. They certainly won't be the last. As more retail brands disappoint on both the top and bottom lines--and announce scores of store closings--many may conclude that brick-and-mortar retail is going they way of the horse-drawn carriage. Unfortunately this ignores the … Continue reading The fault in our stores

Omni-channel’s migration dilemma: Holiday edition

Last year I wrote a post about what I called retail's "omni-channel migration dilemma" wherein I observed that while the deployment of so-called omni-channel strategies--i.e. making it easier for consumers to shop anytime, anywhere, anyway--improves the customer experience immensely, the outcomes for most retailers were, thus far, not quite so wonderful. At the heart of … Continue reading Omni-channel’s migration dilemma: Holiday edition

Small is the new interesting

It's been at least 20 years now that most value creation in retail has been driven by big. Big stores--both physical and digital. Big assortments. Big advertising. Walmart and Target. Home Depot and Lowes. Amazon and eBay. Best Buy, Ikea, Office Depot and on and on. Superstores, category killers and the "endless aisle" online guys have … Continue reading Small is the new interesting