Retail predictions for 2019: A midyear status report

In January I went out on a limb with my 14 Predictions For Retail in 2019. So how are things looking so far? Apocalypse? No. The retail apocalypse narrative continues to be part of the zeitgeist, and it looks like we could see a record number of store closingsthis year. Yet thousands of stores will open, dozens of … Continue reading Retail predictions for 2019: A midyear status report

Nordstrom ups the ante with new loyalty program

Last week Nordstrom, the U.S.-based fashion retailer, announced the launch of a new loyalty program. Despite its rather uninspired name, The Nordy Club is intended to broaden customer engagement while increasing earn rates by 50% for members paying with a Nordstrom credit card. The new program also offers more access to services and personalized offerings. At first … Continue reading Nordstrom ups the ante with new loyalty program

Slow motion crises

In the world of retail it's pretty rare that brands get into trouble over night--much less over a matter of months or even years. What will turn out to be the deathblow for Sears started with Walmart in the 1980's, and was followed by Home Depot, Lowes and Best Buy chipping away at Sears core … Continue reading Slow motion crises

The bullet’s already been fired 

I'm fascinated by our capacity to get stuck, the many ways we craft a narrative in a vain attempt to avoid change, the stories we buy into as we hope to keep above the fray. Far too often, the power of denial seems endemic to individuals and organizations alike. Go back to the 80's and … Continue reading The bullet’s already been fired