A really bad time to be boring · Store closings

Dead brand walking: Sears is going out with a bang

In the weird irony that is often part of retail (and life in general), Sears Holdings recently announced its first quarter of comparable sales growth in many years—and I believe only its second or third since I left the retailer in 2003! It turns out that the liquidations sales being held in the many Sears and Kmart locations that… Continue reading Dead brand walking: Sears is going out with a bang

Being Remarkable · Reinventing Retail · Store closings

Department stores aren’t going away, but 3 big things still need to happen

It's been a long, slow slide for department stores. Starting some two decades ago, the major chains began leaking share to the big-box, off-the-mall players. Just as that started to stabilize somewhat, Amazon and other e-commerce pure-plays began chipping away at the sector's once dominant position in apparel, accessories and home products. Most recently, in addition… Continue reading Department stores aren’t going away, but 3 big things still need to happen

Being Remarkable · Retail

Retail’s museums of disappointment

The retail graveyard is already quite full. Sports Authority is on its way there and surely the Sears and Kmart that we used to know can't be too far behind. They'll hardly be the last. In fact, considering the rapid shift in customer behavior and the blistering pace of retail disruption, one could readily argue that far more… Continue reading Retail’s museums of disappointment

Being Remarkable · Retail · Winning on Experience

Sears: The world’s slowest liquidation sale

"I see dead people...they only see what they want to see.  They don't know they're dead." - Cole Sear in The Sixth Sense There probably was a time when Eddie Lampert honestly believed that Sears and Kmart could be resurrected as competitive retailers. But the concept of putting together a mediocre (and declining) department store,… Continue reading Sears: The world’s slowest liquidation sale