Retail predictions for 2019: A midyear status report

In January I went out on a limb with my 14 Predictions For Retail in 2019. So how are things looking so far? Apocalypse? No. The retail apocalypse narrative continues to be part of the zeitgeist, and it looks like we could see a record number of store closingsthis year. Yet thousands of stores will open, dozens of … Continue reading Retail predictions for 2019: A midyear status report

Macy’s and JC Penney earnings offer evidence of the stall at the mall

On the basis of early results (and specious or unreliable indicators), many industry observers predicted this would be the best holiday season in a long time. It turns out, eh, not so much. In fact, at least one guy was pretty skeptical all along. But you don't have to be some sort of retail savant (I'm not) … Continue reading Macy’s and JC Penney earnings offer evidence of the stall at the mall

Retailers’ pointless pursuit of the promiscuous shopper

I'm not sure who said it first, but it's certainly true that great brands don't chase customers, they attract customers to them. But I think it goes deeper than that. This week, as many retailers close their books for the fiscal year, those that remain stuck in the boring middle are very likely to experience weakening margins--or margins that … Continue reading Retailers’ pointless pursuit of the promiscuous shopper

Nordstrom: No good deeds go unpunished

Nordstrom--not only one of my favorite places to shop but also a brand I regularly feature in my keynotes on remarkable retail--recently reported strong quarterly operating performance and raised its outlook. So, naturally the stock promptly got whacked--and continues to be caught up in the market downdraft. To be sure, a non-recurring $72MM charge related to credit card … Continue reading Nordstrom: No good deeds go unpunished

Retail earnings: The best of times, the worst of times

This is a big earnings period for retailers. As the reports roll in, it's increasingly clear that it's both the best of times and the worst of times for retail. While performance overall is, on average, much better than a year ago, what continues to come into sharper relief are three inescapable conclusions. First, as I have been … Continue reading Retail earnings: The best of times, the worst of times