Sorry, Alexa: Voice shopping is still mostly hype

Voice-activated shopping—and Amazon's anticipated dominance of the platform via Alexa-enabled devices—has been touted as one of the next big things in retail. In fact, a simple Google search with any combination of the relevant keywords reveals a large number of bold predictions about the revolutionary nature of the technology. Go ahead and give it a try. … Continue reading Sorry, Alexa: Voice shopping is still mostly hype

A very mobile Christmas?

It's no secret that mobile is becoming increasingly important in consumers' shopping journeys. Retail brands as diverse as Target and Neiman Marcus have alluded to the pivotal role that digital plays in driving both their online and physical store sales. And of course when we say "digital," often we mean mobile. In fact, for many retailers, mobile is becoming the front … Continue reading A very mobile Christmas?

Unsustainable Customer Acquisition Costs Make Much Of Ecommerce Profit Proof

As much attention as both the growth and disruptive nature of e-commerce receives, few observers seem realize that often the economics of selling online are terrible (what I often refer to as "the inconvenient truth about e-commerce"). The fact is only a handful of venture capital funded "pure-plays" have (or will ever) make money and most are … Continue reading Unsustainable Customer Acquisition Costs Make Much Of Ecommerce Profit Proof

Retail’s Single Biggest Disruptor. Spoiler Alert: It’s Not E-commerce

There is no question that the retail industry is under-going a tremendous amount of change. Record numbers of store closings. Legacy brands going out of business--or teetering on the brink of bankruptcy. Venture capital funded start-ups wreaking havoc upon traditional distribution models and pricing structures. Discount-oriented retailers stealing share away from once mighty department stores. And, … Continue reading Retail’s Single Biggest Disruptor. Spoiler Alert: It’s Not E-commerce

Retail at the precipice

Some have called it the retail apocalypse. Others refer to it the great retail meltdown. And while hyperbole is the best thing ever, these pronouncements serve as better clickbait than sound analyses. Worse, it makes it sound like every retailer is struggling and that physical retail is doomed. Nevertheless, it's hard to ignore the dramatic rise … Continue reading Retail at the precipice