How about we start with ‘I’m sorry’?

During the last few weeks, I've had far more than my fair share of incredibly frustrating customer service issues to work though. I've also encountered quite a few dangerous--or at least annoying--driving situations. Whether caused by global warming, sun spots or, more likely, the universe simply balancing out my karma account, it's led me to a … Continue reading How about we start with ‘I’m sorry’?