Strategic Growth Acceleration
Analysis of current customer and competitive positioning, assessment of growth options and development of implementation plans.
Digital & Omnichannel Transformation
Review impacts of digital disruption and consumer behavioral shifts to create a roadmap to a more harmonized and agile customer experience.
Customer Experience Reinvention
Applying a human-centered design lens, identify key opportunities to eliminate friction and create more memorable customer outcomes across the customer journey.
Strategy & Innovation Retreats/Workshops
Customized leadership team retreats and workshops designed to identify strategic issues, prioritize focused opportunities to pursue and lay out pragmatic steps to get into action.
C-Suite Advisory Services
Leveraging 30+ years of senior management and Board level experience working with retail, CPG, luxury and social impact brands, Steve offers customized advisory and coaching for leadership and board members
Comprehensive industry, competitive, customer and operational capability analysis to support new business assessment, M&A activity and other due diligence efforts.