What is it like to work at a brand that, since the turn of this century, doesn't seem to have learned much of anything about what it takes to stay remarkable and relevant in today's retail environment? Well, some folks like to watch, I guess. Of course, I don't have to wonder all that much since I worked … Continue reading Bed, Bath & Beyond Boring
Once our intention is set toward making change in this world--and we start actually doing the hard, uncomfortable work--it's typically not very long before we encounter resistance. There is the capital R Resistance that Steven Pressfield talks about, where our own fear of failure or looking stupid is the dragon we must slay. Then there … Continue reading Ally, bystander or critic?
It's an old adage that we should choose our battles wisely. And yet... ... we get into stupid political arguments with folks who are so stuck in their fear or ignorance or ego that nothing we say will change their minds---even if we happen to be right (whatever that means). ...we pick fights with folks … Continue reading Fighting an unwinnable war
Growing up one of my friend's Dad had an interesting driving strategy. At more or less one minute intervals he would accelerate fairly rapidly, only to step on the brake seconds later to return us to roughly the speed limit. Speed up, slow down. Over and over, until he dropped us off at practice, the … Continue reading The gas or the brake (redux)?
Nordstrom just announced plans to expand its service-centered Nordstrom Local concept from three Los Angeles-area locations into New York City. Like their brethren, the two new locations—one at The Greenwich Lane in the West Village, the other on the Upper East Side—will carry no merchandise and are tiny compared with the typical mall-based Nordstrom department store. Yesterday's media coverage … Continue reading Nordstrom’s ‘Local’ expansion has national implications for retail