My top ten posts of 2015

As has become a tradition, I present my most popular blog posts from this year.  Bleak Friday  Learning to surf  I see dead marketers  Omni-channel myths, distortions and, yeah, that's just silly  What if omni-channel is too expensive?  An end to omni-channel?  It's later than you think  Luxury retail's big stall  Sears: The world's slowest … Continue reading My top ten posts of 2015

Omni-channel’s migration dilemma: Holiday edition

Last year I wrote a post about what I called retail's "omni-channel migration dilemma" wherein I observed that while the deployment of so-called omni-channel strategies--i.e. making it easier for consumers to shop anytime, anywhere, anyway--improves the customer experience immensely, the outcomes for most retailers were, thus far, not quite so wonderful. At the heart of … Continue reading Omni-channel’s migration dilemma: Holiday edition

I love the way you lie

Whether you stumbled upon Richard Chang's excellent article "Outlets may not be the bargain you think"--or happen to remember my post from 3 years ago entitled "Faux clearance: Do outlet customers really care"--you may already know that the vast majority of merchandise sold through outlet and off-price channels is made specifically for those stores. Moreover, … Continue reading I love the way you lie

Black Friday: Bright, shiny object edition

This Friday, as we emerge from our tryptophan induced haze, many of us will head to the mall seeking "door busters" and all manner of supposed fantastic bargains. Others will stay home to be met by breathless live shots from these same malls as reporters provide color commentary on this annual frenzy of conspicuous consumption. Industry … Continue reading Black Friday: Bright, shiny object edition

Neiman Marcus & Target: A glorious failure

“Ever tried. Ever failed. No matter. Try again. Fail again. Fail better.” -  Samuel Beckett If you pay attention to this sort of thing, you know that several months back Neiman Marcus and Target made a big splash when they announced a partnership to jointly market a limited collection of fashion items for the holidays. … Continue reading Neiman Marcus & Target: A glorious failure